We Find the Friction in Your Customer Journey
UXY audits your website, phone systems, and customer processes to uncover hidden obstacles, improve customer experience, and strengthen acquisition, retention, and reputation.
Mystery Shopper
Uncover hidden gaps in phone and online service.
Experience your brand exactly as customers do.
Detailed reports highlight what needs fixing.
CX Audit
Journey Review
Who We Are
We help you win and retain more customers by removing friction.
At UXY, we help your business uncover hidden obstacles in customer journeys by applying over 30 years of experience in troubleshooting systems, analysing processes, and finding smarter, more effective solutions.
Is your customer experience up to scratch?
Limited one on one evaluations available.
Our Services
At UXY, we audit and improve every customer touchpoint with care.
Mystery Shopper
Real-world customer simulation - Reduce abandonment.
CX Audit
Full customer journey analysis - Improve clarity - increase sales.
Targeted workflow breakdowns - Increase conversions.
Journey Review
THE FRICTION FILES
The little things businesses overlook. The things customers never forget.
Every day, customers encounter unnecessary frustrations when dealing with businesses.
Confusing websites. Unhelpful chatbots. Discount codes that don't work. Customer service channels that seem designed to discourage contact.
Individually, these frustrations might seem insignificant. Collectively, they can damage customer relationships, undermine loyalty and cost businesses valuable sales.
The Friction Files is a regular series from UXY Insight exploring everyday customer experiences — what goes wrong, why it matters and how businesses can do better.